Staff was great and very helpful and kind. Room was clean and well kept. Really close to some stores and also the mall, so that was an added bonus. Unfortunately we got a room upgrade from king room to queen suite and it wasn’t great, not much of an upgrade besides a “seperate room” for a living room. There was a mini fridge and basic Keurig but nothing else. It was on a high floor which was nice, but not much of a view. 1612. The bed was uncomfortable, the one side was completely deformed and the springs were squished. The mattress absolutely needs to be replaced. The temperature wasn’t able to be changed so sometimes it was way too cold, not the best for the winter time. Also the room was at the end of the hall and there were multiple other doors beside it so there was a lot of noise echoing from the entire hall and inside others rooms into ours as well, made sleeping horrible. Liked how it was downtown and convenient, but not very comfortable, at least that particular room.

The BEST customer service we have ever had at a hotel. Pella at the front desk was amazing and she made our stay so easy and was super helpful. She is a gem!!! The location was perfect to get around downtown with the Eaton Center being a 2min walk away. We will never stay anywhere else when we visit Toronto but here.

The hotel was located in a good area where everything was a walkable distance. The staff were very kind. The room and washroom were nicely design and very clean. I would recommend staying here! Stayed in: King Stay length: 1 night(s)

Got upgraded as a different hotel changed reservation super last minute and I must say I was well accommodated. The room was so clean and comfortable, service was excellent and staff were so friendly. Will definitely be booking again!

Room was clean, comfortable, and nicely furnished. The hotel was quiet, and close to shopping, restaurants, entertainment, and the subway. My only criticism was that check in was very slow. It wasn’t just a case of them being short-staffed. I stay at hotels with reasonable frequency and check-ins are usually done in about 2, maybe 3 minutes at most. Here, I waited 3 minutes in complete silence after handing the person at the front desk my ID, while she typed things into the computer. It was about 7 minutes from stepping up to the desk before I was given my room key.

Good: We went to the theatre for an evening show and afterwards the walk to the hotel was less than a minute! So convenient! It must also be a wonderful place to stay for people visiting St Mikes hospital. Pella at the front desk was very helpful and friendly! Bad: It would be nice if their little restaurant was open for after theatre light bites.

This is a hidden gem that I would love to keep secret. Good walkable location that feels safe. Parking is not available at the hotel but options are close by. Stages restaurant is worth a visit. Front desk and restaurant staff are great.