We love coming back to the Pantages Hotel. It is perfectly placed in the city to be close to everything I dream of. Pella at the front desk is awesome – so kind and welcoming and authentic. We love her.

Got the suite and when I checked in the AC didn’t work. Also noticed that small details such as chipped paint, dusty lights/walls, small stained furniture, were all overlooked. Very pretty hotel but I’m super focused on small details and the suite specially felt sort of used and in-need of a refresh to give it that wealthy-feeling experience again.

My wife and I had a fantastic stay at the Pantages Hotel Downtown Toronto, and what really made it memorable was our interaction with Paul at the front desk. From the moment we checked in, Paul stood out with his incredibly cheerful attitude, warm smile, and genuine professionalism. It’s not often that someone at check-in leaves such a lasting impression, but Paul truly made us feel welcome and valued. Over our two-day stay, he consistently greeted us with the same positive energy every time we passed through the lobby. He was a big part of what made our experience so enjoyable. I also want to acknowledge the two ladies at the front desk—although I didn’t catch their names, they were also very polite and courteous. The room was spotless, the service was top-notch, and the overall atmosphere was great. Thanks to Paul, this hotel will definitely be our go-to spot whenever we visit Toronto. Highly recommend!

My boyfriend and I had the best stay here! Not just because of the amazing free upgrade to an apartment, but because the staff were super helpful, everything was pristine and the location was spot on. Thanks so much!

Wife and I stayed in mid April recently. When in Toronto we usually stay uptown but this time around decided to stay downtown. Close distance to many places in and around downtown area and walking distance toToronto’s Time Square, Very nice clean room. The Guest Service Team (Paul, Pella, Honey and also Shavet from Housecleaning/Room Service) was great and courteous. And what was even better was it felt very genuine. Will definitely recommend to friends and anyone.

Good: Staff were friendly, room was spacious with a large comfy bed. Gym facilities were bigger than average for hotel gyms. Bad: Nothing really, but it feels overpriced for what you get.