My wife and I had a fantastic stay at the Pantages Hotel Downtown Toronto, and what really made it memorable was our interaction with Paul at the front desk. From the moment we checked in, Paul stood out with his incredibly cheerful attitude, warm smile, and genuine professionalism. It’s not often that someone at check-in leaves such a lasting impression, but Paul truly made us feel welcome and valued. Over our two-day stay, he consistently greeted us with the same positive energy every time we passed through the lobby. He was a big part of what made our experience so enjoyable. I also want to acknowledge the two ladies at the front desk—although I didn’t catch their names, they were also very polite and courteous. The room was spotless, the service was top-notch, and the overall atmosphere was great. Thanks to Paul, this hotel will definitely be our go-to spot whenever we visit Toronto. Highly recommend!

Good: The layout of the room (like a small apartment with a separate lounge and kitchen area) was perfect for us. The staff were all incredibly friendly and helpful. The location was great – we could walk almost everywhere we wanted to go. The room was very clean and equipped with everything we could need. The bed was very comfortable. Bad: Nothing

Excellent find! …other than the lack of parking in the area and the kitchen in the deluxe suite didn’t come well equipped which will require more planning next time. We had to request everything from a pot for soup and can opener. No ice trays or machine either. Our condo like suite was phenomenal though and we’ll 100% be back.

The room was really nice with a view of downtown Toronto. The location is central. Colene from the front desk was really nice and helpful! Thank you very much and I would definitely stay here again! Stayed in: Deluxe Queen Suite Stay length: 2 night(s)

The location is perfect for exploring the city, with Eaton Centre (huge shopping venue) nearby. The room was very spacious and the staff were cheery and helpful. I did have some issues with hot water (took really long to heat up and had to rotate the knob more than one round) and the lift lobby was unusually narrow, but overall fantastic value for money. Stayed in: King Stay length: 3 night(s)

Good: Good location, clean, nice modern room, good hot shower. Nice breakfast downstairs. Bad: The lobby is small and cramped but maybe that’s one reason why the hotel is less expensive than many in the area

I love staying here. This is my second time at the property and they make everything so easy and seamless. The rooms are always clean, great service and overall good experience. The only issue I have is lack of parking at the hotel itself. You either have to pay for the outside lot or the underground across the street which can get a little pricey. But the hotel and staff are great. I enjoyed my birthday stay!

The Pantages Hotel was located in a fantastic location close to many shopping and dining options. The staff were friendly and the room was spacious and clean. I would definitely stay there again!

The room was basic. Clean & perfectly located. They were able to provide dental kit but no slippers. I would assume a 4-star hotel would have disposable slippers. It just feels weird stepping in a hotel room with bare-feet or outside shoes. Front desk personnel were very friendly & welcoming. Stayed in: King Stay length: 1 night(s)

The hotel was very nice and clean, the staff was extremely helpful. The area was perfect. We were right by the mall and the train station and it felt safe. I would definitely stay here again.