Good: Staff were exceptionally friendly and helpful. Special metion to Pella who continued to look after us and our luggage after we had checkedout. Location near Metro, and lots of attractions. Bad: No complaints

Good: The location and the staff were excellent and I would definitely stay here again if I ever visit Toronto in the future. I booked a studio but was upgraded to an apartment which was a very nice surprise. The apartment was cleaned everyday, the milk sachets were also replaced in the fridge, the wifi was good and the shower was hot. Bad: Nothing, everything was great.

On a positive note EVERY front desk person is extraordinarily helpful, professional and pleasant. The attached restaurant provides a nice breakfast although our server on the first of three days disappeared after we initially received our plates and never once returned to see if we were okay or wanted a fresh refill of coffee (disappointing). Despite a kingsized bed that was quite comfortable, our first night sleep was made difficult by a couple girls who spoke at full volume and loudly laughed. Not to mention the audible sirens from the ambulances bringing in patients to the hospital (St. Michael’s) across the street. Our following two nights were much quieter. My biggest complaint lies with the bathroom. First, there is practically no storage space (usually a hotel bathroom has a vanity with at least a few places for towels and counter space for toiletries). The top of the sink allows for only a few objects such as a toothbrush, etc. Secondly, the shower levers are unnecessarily complicated. I failed to take a photo, but I’ve stayed in a variety of hotels throughout the US and Asia, and this one was by far the most complicated as far as hot & cold, shower head adjustment, etc. Water pressure from sink was great, but the rain shower head felt under powered. With no real drop off area out front, we chose to park a block down (public parking) and walk our heavy luggage. Not too terribly inconvenient, but enough to leave an impression. I would definitely stay again, but not my top choice of boutique style hotels.