The location of this hotel is perfect, for access to subway, shopping (Eatons Centre) theatres, (CAA Mirvish and Wintergarden) music venue, Massy Hall, tons of restaurants but what would make me stay here again was the customer service, professionalism and friendliness of the staff. From the lovely lady at the front desk that sent up a maintenance man immediately to check out the temperature in our room, he tried his best but heat was not working and he went down to the front desk to find us another room. He came back within minutes with keys to a brand new upgraded gorgeous room. Later that evening while getting ready to go out, we discovered the hair dryer in our room was not working. Same lovely lady was at our door within minutes with a replacement. Our waitress at breakfast could not have been sweeter and seemed genuinely interested in assuring that everything we ordered was to our satisfaction. The genuineness of caring for a guest presented by the employees is what stood out. Good job Pantages!

We stayed at the Pantages when seeing a show at Massey Hall, which is incredibly convenient to the hotel (right across the street and visible from our room). The room – 514 – was lovely, spacious, and had everything we could need. The staff were top notch (especially the front desk staff) and the onsite restaurant was very good. If we’re going to Massey Hall, visiting the Eaton’s Centre for shopping or seeing a show at the Mirvish CAA theatre that’s also practically next door, we would prioritize staying here.

Key card didn’t work. Called. Was told I’d have to go back to reception. Made my displeasure known. Front desk clerk was coming off the elevator as I was getting on with new key card.